Cancellation under the Distance Selling Regulations

Ordinarily we do not run an organised distance selling scheme.

 

However, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.
If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:
  • You have 14 days to get to know your new vehicle and to make sure it suits you.  If you change your mind just let us know in writing by post
    Chariots Specialist, Cars Venture, Park Kettering, NN15 6XE or in email to info@chariotsspecialistcars.com and to reach us by 6pm on the 14th day following delivery and we will come and collect the vehicle for a refund.
  • We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
  • An excess mileage charge of £1 per mile for any mileage over 150 miles in those 14 days will apply.  If you do change your mind you cannot use the car once you have notified us – but you must still tax and insure the vehicle until it is collected.
This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).
Top
COVID-19 Update

Following the Government announcement made on Wednesday 30th December regarding Tier 4 lockdown, this is an outline of how Chariots Specialist Cars intend to operate with effect from Thursday 31st December and for the following weeks.

Our Aftersales Department will continue to be operational throughout the period and will react accordingly to any further Government Guidelines. Initially our opening hours will remain unchanged, albeit if the overall customer demand changes this may see us operating with reduced hours.

Our showroom will be closed with effect from 31st December and will reopen just as soon as the Government allows us to. Our sales team will still be in the business and available to take enquiries and sell cars remotely with the aid of video presentations. Customers can collect a car that has been purchased and our sales teams will be here to facilitate the handover, rest assured, vehicle handovers will take place in a COVID safe area to ensure both colleague and customer safety.

We as a business are therefore fully operational but with a few differences. Our aftersales departments will see little change as the social distancing measures, protective screens, face masks, key drop and cashless payments processes have been in place for the last few weeks. Unfortunately, our lovely showroom, the warm welcome that normally awaits from our showroom hosts and our refreshments station will not be available but will be reinstated just as soon as is possible.

Thank you for your support throughout the year, a year like no other and one that has seen us constantly evolving the way in which we operate. Our aim continues to be one of providing a service in an environment that is safe for our valued customers and employees.

COVID-19 Update